Human Resources (HR)

What is “Human Resources” (HR)?

People are the most important resource in any organisation and Human Resources is about people. If you take responsibility for HR, first and foremost, your responsibilty is dealing with people. This includes:

  • In some cases you will be responsible for selecting, interviewing and hiring managers and staff
  • Motivating team members
  • Protecting staff in the workplace
  • Organising training
  • Managing relationships between people
  • Managing pay and rewards
  • You must ensure that the company’s most valuable resource, its people, is used effectively.

Taking responsibility for HR

If you are responsible for Human Resources  you will play a central role in looking after the company members. You will create stability within the business by resolving conflict and maintaining motivation in order to ensure the smooth running of the company.

Some skills and qualities you will need to develop

  • Interviewing and counselling techniques: an important part of your role is matching people to jobs. You will need an understanding of interview techniques and selection procedures. You will need to learn to recognise different personalities. You must listen, be patient, diplomatic and tactful.
  • Motivation: you will need to understand what motivates people and how to put this into practice.
  • Industrial relations: your negotiating skills may be severely tested! This is an important life-skill.

Your role and responsibilities

  • Selection and recruitment:
    • Draw up a list of job descriptions and advertise the vacancies. Before the interviews you must draw up a list of questions you will ask applicants.
    • You will be expected to advise on the most suitable person for each job created, bearing in mind, of course, the skills and references of the students involved. In order to be fully aware of the range of skills you need in your company, it may be helpful to list the skills needed.
  • Training:
    • It is your responsibility to ensure that all employees are adequately trained for the job they are expected to do, and training is updated whenever necessary. Training can be “on the job” or through specially designed sessions.
  • Health & Safety:
    • You must make sure that your company complies with Health and Safety rules of your school and that your members are aware of how it affects them personally.
  • Ensuring good working relations:
    • This is where your skills in handling people will be tested!
      Team members must be made aware of their responsibilities to each other and to the company as a whole.
  • Recording working hours:
    • Attendance forms should be filled in weekly to record attendance at sessions. It is important to be accurate.
  • Pay policy:
    • It is important to have a clear pay policy. Liaise with Finance to work out what the company can pay out in salaries, wages and commission.
    • Calculate the figures and project what this is going to cost the Company in future months.
    • Agree all salaries as soon as possible and record the outcome.
  • Motivating employees:
    Involvement and communication are key. Encourage members to:

    • Make suggestions
    • Take decisions
    • Make things happen
    • It is vitally important to keep the team motivated and loyal. Staff development and promotion can be a very positive incentive. Perhaps some financial reward Scheme could be devised. Any device to encourage a sense of belonging will be helpful.
    • Lack of motivation can be quite an issue, particularly after Christmas. The whole team must think carefully how to overcome this problem.

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